# AppTesters Support

> Support routing information for AppTesters certificate, account, signing, and policy questions.

## Primary Support Channels

- [Contact AppTesters](https://apptesters.org/contact)
- [Help Center](https://helpcenter.apptesters.org)
- Email: [help@apptesters.org](mailto:help@apptesters.org)
- [Orders](https://apptesters.org/orders)
- [Status Page](https://status.apptesters.org/)

The contact page offers support chat and email ticket creation. It recommends logging in first so conversations stay linked to the user's account across devices.

## Certificate Troubleshooting

For certificate processing, eligibility, renewal, revocation, replacement, and device-change questions, users should check:

- [Orders](https://apptesters.org/orders)
- [Purchase Certificate FAQ](https://apptesters.org/purchase-certificate)
- [Help Center](https://helpcenter.apptesters.org)

## Signing and Installation Problems

For app-signing and installation problems, users should check:

- [Instructional Videos](https://apptesters.org/instructions)
- [IPA Signer](https://signer.apptesters.org)
- [Orders Signer](https://apptesters.org/orders/signer)

## Useful Troubleshooting Information

Useful non-sensitive support information may include:

- AppTesters account email
- Order ID, if available
- Selected plan
- Device model
- Current order status
- Whether the issue is processing, eligibility, renewal, revocation, installation, or signing
- Error text or screenshot with sensitive data redacted

## Information Users Should Not Send

Do not ask users to send:

- Apple ID passwords
- Two-factor authentication codes
- Recovery keys
- Device passcodes
- Full payment-card details
- Private keys or secrets unrelated to the requested support flow

## Related Resources

- [Certificate Processing](https://apptesters.org/ai/certificate-processing.md)
- [Device Registration](https://apptesters.org/ai/device-registration.md)
- [Revocations and Replacements](https://apptesters.org/ai/revocations-and-replacements.md)
- [Signing and Installation](https://apptesters.org/ai/signing-and-installation.md)